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1. I live inside the city limits of Willis and I think my pet has been impounded. How can I find out?

If you think your pet has been impounded you should act immediately. Willis has an interlocal agreement with the City of Conroe. All impounded animals from Willis are transported to the Conroe Animal Shelter located at 407 S. Sgt. Ed Holcomb Blvd, Conroe, TX 77304. Telephone: (936) 522-3550. You should contact us first at (936)856-4611 and give us a description of your pet.

2. I live outside the city limits but have a Willis address and I think my pet was impounded. How can I find out?

If you think your pet has been impounded you should act immediately. All impounds outside of the city limits are performed by Montgomery County Animal Control. they may be reached at (936)442-7738

3. I am not sure if I am located inside the city limits or not and I think my pet has been impounded. Who should I call?

To find out where you are located, please check our city limit map. Then you will know which agency to contact.

4. What fees are associated with claiming my pet once it has been impounded from within the city limits of Willis?

Due to the interlocal agreement with the City of Conroe, you will be subject their reclaim fees. Currently they charge $25 for the first day and $10 for each day after. In addition to the reclaim fees you will also most likely receive a citation for animal at large. Citation penalties vary and you may contact Municipal Courts for more information.

5. What are my rights as citizen and animal owner in Willis?

Detailed information may be found by viewing Animal Control Ordinance.

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1. Which version of the building codes does the City of Willis have adopted?

We have currently adopted the 2020 National Electric code and the 2018 International code Council family of codes with no amendments. For a detailed list visit our Adopted Codes page.

2. I plan on doing some construction or remodeling inside the city limits. At what point do I need a permit?

In general, a permit is required for most all construction and remodeling and should be obtained prior to commencing the work. For detailed information reference our Building Permit Information form.

3. How much does a permit cost?

Our building permit fees are based on the valuation of the proposed work. Trade permits such as electrical, mechanical, and plumbing are based on the required number of inspections plus a base fee. For details reference our Permit Fee Schedule

4. What documents need to be submitted to obtain a permit?

Submittal requirements differ depending on the type of permit requested. Building and development permits require two complete hard copy sets of plans and one digital PDF set for archive purposes.
Visit or Applications and Information page for more details

5. What is the turnaround time for processing a permit?

Once a complete application is submitted, building and development permit plan reviews are generally conducted within 10 working days. Trade permits are usually processed within a day or two and sometime on the same day depending on personnel availability.

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1. I received a notice to abate a nuisance from the City. What are my options?

Your abatement options will vary depending on the type of nuisances and violations charged.

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1. What do I need to operate a business in Willis?

Each business is required to have a Certificate of Occupancy. For additional information view our Application for Certificate of Occupancy.

2. I have just recently been annexed. What can I expect?

In general, you can expect a basic level of city services such as police protection, garbage service, and city water and sewer contingent upon availability. For additional information on annexations, city services, and tax rates visit our planning and zoning page.

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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1. Looking at the water and sewer map, I cannot tell what side of the street the lines are on and what size they are.

The water and sewer map should be viewed for general information purposes only. For exact size and locations you should contact Public Works.

2. On the Zoning Map,, what do the different zoning designations mean and what types of development are allowed?

For a complete description of the zoning designations you should visit our Planning and Zoning page.

3. On the City Limits Map, what is the blue and magenta curved lines represent?

The blue line is the City of Conroe's ETJ (Extra Territorial Jurisdiction). The magenta line is Willis's ETJ. For an explanation on the ETJ boundary, visit our Planning and Zoning page.

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1. When must I appear before the Municipal Court?

You must appear before the court on or before you appearance date notated on your citation. A phone call does not constitute an appearance.

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1. My water was disconnect and I paid my bill, when will my services be reinstated?

If your water was disconnect and you have paid the bill plus the reconnect charge, services will not be reconnected for 24 hours.

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1. Who can I contact to report street lights that are not working or not working properly?

Street light concerns can be directly reported to Entergy at 1-800-968-8243, Option 4 or by going to the link below and entering in the information, or they can be reported to City Hall where City staff will then relay the information to Entergy for repair. Please be sure and note whether the light is completely out or intermittent and include that information when you report the issue as this will have an impact on how soon the light gets repaired. Street lights that need attention on State Highways, Interstates or Farm to Market Roads are the responsibility of the Texas Department of Transportation and they can be reached at (936)538-3355.
Request or installations of new street lights are reviewed and installed on a case by case basis.
Report Street light Repairs

2. Does the City spray for Mosquitos?

Mosquito spraying starts in April/May (dependant upon weather) and ending October/November. A contracted pest control company sprays once per week.

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1. Who can I call about issues/problems with sewage?

All sewer stoppages should be reported to the Public Works Department PRIOR to calling a plumber/repair company. The Public Works Department will determine whether it is a public or private problem. If the problem is a private sewer problem, Public Works will notify the property owner to that the problem/issue can be addressed. The City of Willis does not refund plumbing costs due to stop ups.

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1. How can I purchase water in bulk?

Bulk water purchases can be made through the Utility Department at City Hall.
Click on link for more information
Vehicle Requirements for Bulk Water Purchase