Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Main

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  • Visit the Staff Directory to find all department and staff contact information.
    Main

  • Use the FAQs module to easily find answers to the questions you ask the most.
    Main

Building Permits and Inspections

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  • We have currently adopted the 2023 National Electric code and the 2024 International code Council family of codes with no amendments. For a detailed list visit our Adopted Codes page.

    Building Permits and Inspections

  • In general, a permit is required for most all construction and remodeling and should be obtained prior to commencing the work. For detailed information reference our Building Permit Information form.

    Building Permits and Inspections

  • Our building permit fees are based on the valuation of the proposed work. Trade permits such as electrical, mechanical, and plumbing are based on the required number of inspections plus a base fee. For details reference our Permit Fee Schedule
    Building Permits and Inspections

  • Submittal requirements differ depending on the type of permit requested. Building and development permits require one digital PDF set. Visit the portal page for more details

    Building Permits and Inspections

  • Once a complete application is submitted, building and development permit plan reviews are generally conducted within 30 working days. Trade permits are usually processed within a week, depending on personnel availability.

    Building Permits and Inspections

Municipal Court

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  • You must appear before the court on or before you appearance date notated on your citation. A phone call does not constitute an appearance.
    Municipal Court

Community Development

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  • Each business is required to have a Certificate of Occupancy. For additional information view our Application for Certificate of Occupancy.
    Community Development

  • In general, you can expect a basic level of city services such as police protection, garbage service, and city water and sewer contingent upon availability. For additional information on annexations, city services, and tax rates visit our planning and zoning page.
    Community Development

Animal Control

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  • If you think your pet has been impounded you should act immediately. Willis has an interlocal agreement with the City of Conroe. All impounded animals from Willis are transported to the Conroe Animal Shelter located at 407 S. Sgt. Ed Holcomb Blvd, Conroe, TX 77304. Telephone: (936) 522-3550. You should contact us first at (936)856-4611 and give us a description of your pet.
    Animal Control

  • If you think your pet has been impounded you should act immediately. All impounds outside of the city limits are performed by Montgomery County Animal Control. they may be reached at (936)442-7738
    Animal Control

  • To find out where you are located, please check our city limit map. Then you will know which agency to contact.
    Animal Control

  • Due to the interlocal agreement with the City of Conroe, you will be subject their reclaim fees. Currently they charge $25 for the first day and $10 for each day after. In addition to the reclaim fees you will also most likely receive a citation for animal at large. Citation penalties vary and you may contact Municipal Courts for more information.
    Animal Control

  • Detailed information may be found by viewing Animal Control Ordinance.
    Animal Control

Code Enforcement

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  • Your abatement options will vary depending on the type of nuisances and violations charged.

    Code Enforcement

Mapping

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  • The water and sewer map should be viewed for general information purposes only. For exact size and locations you should contact Public Works.
    Mapping

  • For a complete description of the zoning designations you should visit our Planning and Zoning page.
    Mapping

  • The blue line is the City of Conroe's ETJ (Extra Territorial Jurisdiction). The magenta line is Willis's ETJ. For an explanation on the ETJ boundary, visit our Planning and Zoning page.
    Mapping

Pay My Bill

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  • If your water was disconnect and you have paid the bill plus the reconnect charge, services will not be reconnected for 24 hours.
    Pay My Bill

Water

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  • Bulk water purchases can be made through the Utility Department at City Hall. Click on link for more information
    Water

Public Works

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  • Street light concerns can be directly reported to Entergy at 1-800-968-8243, Option 4 or by going to the link below and entering in the information, or they can be reported to City Hall where City staff will then relay the information to Entergy for repair. Please be sure and note whether the light is completely out or intermittent and include that information when you report the issue as this will have an impact on how soon the light gets repaired. Street lights that need attention on State Highways, Interstates or Farm to Market Roads are the responsibility of the Texas Department of Transportation and they can be reached at (936)538-3355. Request or installations of new street lights are reviewed and installed on a case by case basis.
    Public Works

  • Mosquito spraying starts in April/May (dependant upon weather) and ending October/November. A contracted pest control company sprays once per week.
    Public Works

Wastewater Systems

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  • All sewer stoppages should be reported to the Public Works Department PRIOR to calling a plumber/repair company. The Public Works Department will determine whether it is a public or private problem. If the problem is a private sewer problem, Public Works will notify the property owner to that the problem/issue can be addressed. The City of Willis does not refund plumbing costs due to stop ups.
    Wastewater Systems